Providing excellent customer service.
Bennett/Porter was founded on the basis of providing excellent customer service. We work with you, your CPA, your IT team or vendor to tailor your system to your requirements. In addition, we provide the services detailed below.
Support Contact Info:
Phone: (503) 620-3484
Fax: (503) 620-2765
When you need a backup technical department, we can provide telephone support. Our normal support hours are Monday through Friday 8:00AM to 5:00PM, but special support hours can be arranged during critical customer conversions or project events.
When you call our offices, a real person answers the phone and makes sure that the support call is properly expedited. Even more importantly, all support calls are tracked with detailed notes so that any technician you speak with is fully informed and can provide seamless continuity on any issue previously raised. Likewise, these detailed records help us keep customers abreast of progress when solutions require further study. Our goal is always to keep you fully in the loop.
Sometimes questions cannot be answered over the phone. That’s why we provide a secure web based screen sharing solution called desktop streaming. With desktop streaming we can remotely view and control clients computers to assist you better. Our support technicians can tell you more.
Periodically there are program updates that our clients can download. Clients need to register to have access to this resource.
Because we understand how important a well-trained staff is to your business, we offer extensive training in all the important areas. We are committed to client education and offer periodic training and refresher courses designed to help you get the most from your software investment. Take advantage of our learning opportunities to:
• Discover valuable shortcuts, enabling you to better utilize your time
• Become self-sufficient in using and maintaining Sage 100 ERP (Standard/Premium)
• Learn to train others and give expert advice and practical hints
• Have the added benefit of working with your peers while training
• Receive a certificate of completion and Continuing Professional Education (CPE) credits (where applicable)