Career Opportunities

Job Overview

The ideal candidate for this position brings an enthusiasm for providing exceptional customer service to internal and external customers. The perfect candidate will relish a challenge and look forward to exercising creativity towards accomplishing a broad variety of marketing and administrative tasks.

Essential Duties and Responsibilities

• Assist with the technical aspects of social media and blog postings
• General website maintenance
• Assist with marketing campaigns
• Organize and maintain customer and prospective customer contact lists
• Process software and IT license renewals
• Request and prepare customer quotes, and place orders for software and hardware
• Assist with AP invoice entry
• Perform credit card reconciliations
• Basic A/R Functions
• New customer onboarding into current systems (e.g. CRM and Accounting)
• Back-up coverage for phones and reception
• Other duties as assigned
• Must be able to work an 8:00am – 5:00pm shift, and attendance is an essential function

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

• Strong verbal and written communication skills
• Solid problem solving and troubleshooting skills
• Ability to prioritize and coordinate multiple tasks to meet deadlines
• Strong organizational skills
• Must be able to work independently as well as thrive in a fast-paced, dynamic, team environment
• Maintain high level of confidentiality and professionalism

Required Skills Experience

• Strong computer skills are a must
• Social media experience including LinkedIn, Facebook, and Twitter strongly preferred.
• WordPress and HubSpot experience a plus
• Bookkeeping skills preferred
• Minimum of 1 year related work experience supporting a fast-paced, customer centric environment
• Associates or Bachelor’s Degree in Business Administration or Marketing or equivalent relevant experience highly desired.

About the Company

With more than 33 years’ experience, this Portland, Oregon based company serves the needs of mid-market companies in the Pacific Northwest. Our mission is to be the most trusted connector of people and technology.  We thrive on the opportunity to provide simple, one-stop technology solutions, including accounting, IT services and Human Capital Management (HCM). We offer a stable, challenging and fun work environment. We offer medical and dental benefits, 401k, PTO, and competitive compensation. Our culture not only encourages, but also demands personal responsibility, diversity, and an entrepreneurial way of thinking.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Job Type: Full-time

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Position Summary

Minimum Qualifications

The essential functions include, but are not limited to, the following:

• Acumatica or similar ERP Software experience
• Be experienced with project scoping, planning, requirements gathering, business process mapping and
• end-to-end process experience is a plus
• Have in-depth accounting/finance and distribution experience. Experience in manufacturing a plus.
• Demonstrate ability to “juggle”, (well, metaphorically, anyway!) by handling multiple projects
• successfully, while meeting deadlines
• Outstanding organizational, time management, communication, and listening skills required
• Exhibit exceptional interpersonal, customer service, decision-making, and analytical abilities
• Ability to function effectively in collaborative, team-oriented, matrix environment, and build strong
• relationships with managers, co-workers, clients, vendors, and internal customers
• Working knowledge of MS SQL, MS Excel, Outlook, and proficiency with CRM tools
• Hold a Bachelor’s degree (preferred)

Responsibilities and Duties

•  Strategically guide customers through the software implementation process
•  Deliver informative, insightful, and engaging training
•  Provide timely, outstanding post-implementation service and support
•  Produce professional documentation of current challenges, future requirements, and benefits in a manner appropriate for clients and prospective clients; create Statements of Work (SOW’s)
•  Perform project scoping, planning, business process mapping, UAT testing
•  As the Subject Matter Expert on the solution, provide guidance and direction to both internal implementation team and customer implementation team
•  Provide prompt, exceptional customer service and support
•  Keep current with Acumatica certifications
•  Able to travel to customer locations

Physical Demands and Work Environment

The physical demands described here are representation of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Submit your resume